The new functionality “reads” incoming tickets and then automatically handles mundane tasks like password resets and onboarding new users. It’s also representative of how Atera plans to invest the $102 million of investment capital it’s raised in the last year.

Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice.

Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Prevent data leaks by addressing legacy integrations and poor control.

CryptoStopper provides ransomware protection by automatically detecting and stopping actively running ransomware attacks.

A look at some modern-day cold-calling techniques.

MSPs will play an essential role in helping their clients navigate a hybrid environment while ensuring that all data is proactively safeguarded against ransomware or accidental corruption or loss.

Helping SMBs implement NIST 800-171’s 110 cybersecurity controls can be very profitable now; whatever comes of CMMC will also provide opportunities.

The Cybersecurity Online Summit featured a full day of live sessions to help MSPs and IT solution providers tackle tough challenges to keep SMB customers safe while growing their business.

GreenLake, Hewlett Packard Enterprise’s as-a-service infrastructure and application platform, is the foundation of the vendor’s strategy for bringing the public cloud experience to private clouds, according to channel chief George Hope (pictured).