How Thread Modernized Ticket Intake at CCS Technology Group
Thread’s automation platform reduced dispatcher workload and helped CCS standardize ticket triage across channels.
EnTelegent Solutions Gives MSPs a Faster Path To Scale Without the Complexity
A look inside the white-label lifecycle platform that helps MSPs cut customers’ costs by up to 35%, freeing up funds for new technology investment.
Key Channel Headlines: Monjur Launches Monjur Pilot, Cato Unveils World’s First Auto-adaptive Threat Prevention Engine, and More
Monjur launches Monjur Pilot, Cato unveils Dynamic Prevention, Cork Cyber begins its expansion into Risk Intelligence & Remediation, & more.
Zero Trust World in Orlando Puts MSP Security Strategies into Practice
MSPs gathered for technical labs, peer insights, and new tools designed to strengthen Zero Trust defenses for SMB clients.
IT Nightmares #001 – Mouse Unseen | Guest Justin Lewis
Sometimes the scariest IT problems aren’t catastrophic server crashes—they’re the tiny things that vanish without a trace.
How to Avoid the Costly Mistakes MSPs Make When Pitching New Clients
Too many MSPs lose deals not because of their technical capabilities, but because of how they sell. This article breaks down the seven most common mistakes MSPs make when pitching to SMB clients — and how to fix them.
Multi-tenant Isn’t Enough: Why MSPs Need Automation in Email Security
Vircom’s CEO explains where cloud email platforms fall short — and what MSPs are demanding next.
Voice of the Vendor – ITExpo 2026, Part 2
Join us live at the IT Expo 2026. In this part 2 of Voice of the Vendor, we speaks with Cloud IBR, GoodWeek, Big Panda, and Xplifi.
Key Channel Headlines: Keeper Security Introduces Quantum-Resistant Encryption, Veeam Introduces Agent Commander, and More
Keeper’s move to introduce quantum-resistant encryption leads this week, but don’t miss a ton of new program changes and announcements.
What KPIs Should I Track to Measure the Success of Automation?
Tracking KPIs like ticket resolution time, cost savings, and SLA compliance is the key to unlocking the full potential of automation — proving ROI, driving efficiency, and solidifying client trust in your MSP services.