Resources - Page 42

Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice.

Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Join two IT industry sales and business experts as they discuss the importance of having a diverse sales team, and how to reduce some of the barriers underrepresented candidates face.

This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets.

Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.

Erick and Rich discuss why Microsoft’s new Windows 365 may be a game changer, why the time has come to start attending live events again, and why leaving your house vulnerable to break-ins can occasionally have fortunate consequences.

Watch managed services consultant Manuel Palachuk’s presentation from ChannelPro’s July 8th SMB Forum event about defining the current state of your organization’s structure, strategy, and business identity.

This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.

Use this worksheet to draft a detailed plan for bringing your business goals to life.

Use this worksheet to define the foundational elements that will guide you on your strategic roadmap to success.