News & Articles - Page 147

The new features, which include the ability to place BVoIP calls from directly inside ConnectWise Manage and HubSpot, are the latest in an ongoing wave of updates planned for this year.

Custom app creation is now a more viable option for a wider range of channel pros and other “”citizen developers.””

Pivoting in response to the coronavirus pandemic, ChannelPro transformed the second of five planned regional events to a live, online forum aimed at helping MSPs and IT solution providers build an action plan for surviving—and thriving—in these uncertain times.

The company’s outsourced NOC and help desk services, as well as its RMM virtual administrator service, now support Datto RMM, Datto’s Autotask PSA solution, and Kaseya’s VSA platform.

According to CEO Tim Weller (pictured), the managed services vendor sees doing more of what worked in the past as the key to succeeding in the future—and advises MSPs to think the same way.

Technology Marketing Toolkit CEO Robin Robins reminded the MSP virtual attendees at the annual event that the fundamentals of business have not changed despite the coronavirus impact, and growth opportunities still exist.

New functionality provided at no charge lets people working remotely due to the coronavirus pandemic scan personally-owned PCs, and then issues color-coded, letter-graded report cards that MSPs can use to identify vulnerabilities in need of remediation.

Integration of Kanban across an IT organization helps visualize business processes, which drives efficiency and ensures nothing gets missed or forgotten.

Channel pros can use IoT technology to help churches enhance visitor experiences and modernize facilities management.

Users of the unified communication vendor’s 1Stream platform can now automatically view asset, configuration, and other documentation data when answering calls from customers.