Include:
Tech
Cybersecurity
Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

ChannelPro Network Awards

hello 2
hello 3

News

August 18, 2022 |

Vendor to Watch: MSPbots

MSPbots offers data-driven process automation and business intelligence for MSPs.

A FORMER MSP, Daniel Wang (pictured) understands the pain points of running an MSP business. “The No. 1 expense in the business is your labor cost and the No. 1 challenge is people,” says the CEO of MSPbots, which automates MSP business processes by using low code, no code robotic process automation (RPA), machine learning, and data analytics.

After two and a half years in development, MSPbots came out of beta last December with a BI dashboard that is customizable with metrics such as utilization rate and late time entry,  and is integrated with the software MSPs use to run their business, such as Datto Autotask and RMM, ConnectWise Manage and Automate, Kaseya BMS and VSA, and more.

The company also offers a series of bots for standardizing and automating repetitive tasks. Next Ticket Manager, for example, analyzes all open service tickets and delivers them to techs based on priorities the MSP establishes. A human dispatcher, Wang explains, typically uses two to three decision-making parameters, such as technician experience or how long a client has been waiting, whereas the bot may have 30 to 40 rules for more granular and faster decision making. Wang says MSPs can get a bot up and running themselves in a few hours with a handful of rules, and then tweak and add more rules over time.

There are also bots for nudging employees to clock in or out, enter their time, attach a client agreement to their time entry, and more.

Subscription pricing is a la carte or bundled, with no long-term contract and a 90-day money back guarantee. The dashboard starts at $59 per month; Next Ticket Manager starts at $20/user/month. Onboarding and concierge services are also available for a fee. MSPbots offers free version of its dashboard and bots for MSPs to try out.

For any clearly defined process an MSP has, Wang says, “MSPbots should be able to help.”


Editor’s Choice

EXCLUSIVE INTERVIEW: Dell’s New Chief Partner Officer Denise Millard Gets Candid on AI

February 23, 2024 |

Dell’s new chief partner officer believes that 2024 is the year that artificial intelligence becomes “real” for businesses and consumers alike.

How to Bridge the Digital Transformation Gap: An Interview with Ciaran Chu of ConnectWise

February 16, 2024 |

Here’s some advice on how MSPs can best get clients “unstuck” from their digital transformation journey.

Jabra Unveils Jabra+ for Admins, but There’s a Lot More Coming for Partners

February 16, 2024 |

Jabra takes first step in it’s journey towards full device management, but it’s only the beginning.


Related News

Growing the MSP

Explore ChannelPro

Reach Our Audience