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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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Press Releases

August 26, 2019 |

ConnectWise Teams with Service Leadership to Provide Benchmark Report to IT Nation Connect Attendees

Report Valued at Nearly $2,200 Available at No Cost to Connect Registrants

TAMPA, Fla. – August 26, 2019†–†ConnectWise†today announced that registered attendees of†IT Nation Connect†(Oct. 30-Nov. 1 in Orlando, Fla) are eligible to receive at no cost, a confidential Service Leadership IndexÆ (S-L Index) Fundamentals Diagnostic Report (FDR). IT Nation Connect attendees who participate will receive this confidential, individual benchmark report comparing their business performance to that of the top quartile performers in the same business model, on 17 critical financial metrics and seven key Operation Maturity Level (OML) Traits. The FDR normally retails for US$2,190.00 but is free to registered attendees, in appreciation from ConnectWise.

Paul Dippell, CEO of Service Leadership, and the other speakers at IT Nation Connect are encouraging attendees to bring their FDR to their chosen Connect sessions, where they can refer to it privately to get the most out of both the FDR and each session’s content.

“It’s hard to overstate how important benchmarking is to any IT solution provider’s business,” said Dippell. “If you don’t know where the industry is going and how you compare, then you are already behind and you aren’t innovating. The benchmark allows you to objectively see how you compare to your true peers. Our Service Leadership Index is the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation, worldwide.”

ConnectWise is providing the FDR at no cost to IT Nation Connect attendees registered for the full conference (Oct. 30-Nov. 1) who choose to enter their data into Service Leadership’s secure system. Attendees must be registered and complete their data entry prior to Oct. 7 in order to get their individualized report, which they will receive between Oct. 8 and Oct. 11. Participating companies enter their financial data from the past 12 months, which usually takes about 30 minutes to complete. Service Leadership suggests the report be filled out by either the CEO or CFO at the company.

All results are confidential between the participating company and Service Leadership; ConnectWise does not receive any individual company data.

“ConnectWise is heavily invested in our partners’ success, and we believe it’s incredibly important that they know where they’re going and have a plan to get there. We’re excited to be able to leverage our strong relationship with Service Leadership and provide this valuable benchmark report to attendees at no cost to them,” said Jason Magee, CEO, ConnectWise. “Service Leadership is regarded by MSPs and solution providers as the industry leader in benchmarking. We want attendees to understand their OML and use this to help them determine which Connect sessions will be the most impactful for their business – not only during the conference, but how to put the learnings into action when they return to the office. This report is going to make Connect that much more impactful for attendees.”

Benefits of Participation

This individual, private benchmark helps participating companies identify areas of attainment and improvement, as well as provide succinct next steps to improving to match the Best-in-Class for their business model. The FDR delivers actionable analysis:

Financial Performance Benchmark: Compares your company to the Best-in-Class (top quartile EBITDA %) in your Predominant Business Model (PBM) and to the industry average by examining†17 critical profitability metrics†including gross margin by line of business; sales; marketing; general and administrative costs; and EBITDA % adjusted for fair market owner compensation.

Operational Maturity Level Analysis and Recommendations: You’ll receive a specific recommended path for evolving seven key operational methods from how you do them today, to the way the top quartile companies do them, to help you drive financial performance to their level and higher.


Thousands of Solution Providers worldwide trust their financial data to the Service Leadership Index on an annual or quarterly basis. Your company’s data is kept strictly confidential between you and Service Leadership; no individual company data is released to any other party, nor to ConnectWise. The survey form contains the mutual confidentiality agreement between you and Service Leadership.

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