News

Click to stay up-to-date with key staffing changes in the IT services industry in Q2 of 2024.

Deepfakes that can’t be distinguished from reality threaten to shatter the fundamental hierarchy of human trust and fundamentally impact businesses.

MSPs need to manage process optimization within their organizations to enhance service delivery. Start by conducting a thorough audit of your current processes. Identify areas where inefficiencies or inconsistencies may exist and prioritize them for improvement. Then follow these steps: Document and standardize each step of your processes to ensure repeatability and consistency across your […]

SonicWall’s renewed commitment to its partners and MSPs underscores the importance of listening, adapting, and delivering innovative solutions.

If you’re contacting more than 20 new prospects each day, it’s time to explore purchasing customer relationship management software.

Effective communication with customers is crucial for ensuring that an MSP can provide the precise experiences and results that lead to exceptional customer satisfaction. Think about the methods available for collecting the data (monthly/quarterly phone calls, email surveys, in-person meetings, etc.) To optimize customer engagement, it’s essential to listen and remain adaptable, ensuring that all […]

Today, sophisticated cybercriminals have developed many strategies to bypass MFA, exploiting its weaknesses, particularly through social engineering and other hacking techniques.

IT By Design’s dynamic president challenges the MSP community to invest more in sales and marketing.

Hear from MSP peers on the launch of the new Kaseya 365 program — designed to provide a crucial package of tech services at an affordable monthly price.