IT and Business Insights for SMB Solution Providers

Unified Communications

Article
September 10th, 2019 | Tim Armstrong
Leading-edge organizations are using phones, headsets, and other UC devices as Internet of Things sensors for collecting data about user productivity, environmental conditions, facility utilization patterns, and more. - read more
 
News
August 19th, 2019 | Rich Freeman
The new SDX 8110 family, which offers the increased Power over Ethernet budget such use cases require, arrives days after the introduction of ADTRAN’s Intellifi mesh Wi-Fi solution for homes and small businesses. - read more
 
News
August 12th, 2019 | ChannelPro
By bringing together UCaaS and CCaaS, Intermedia aims to offer businesses a more reliable, comprehensive customer engagement solution while giving channel pros a new revenue opportunity to pursue. - read more
 
News
July 18th, 2019 | ChannelPro
The new addition to the vendor's Unite UCaaS platform, which is provided at no extra cost, aims to deliver enhanced security and minimize annoying interruptions by automatically identifying potentially fraudulent calls. - read more
 
Press Release
July 17th, 2019 | ChannelPro
Greenville, SC – July 15, 2019 – SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that it has entered into a distribution agreement with Avocor, one of the world’s fastest growing display solution companies, to bring innovative interactive display and video collaboration solutions to SYNNEX customers. - read more
 
News
July 16th, 2019 | Rich Freeman
In his new post, Andrew Pryfogle (pictured) is responsible for helping MSPs add unified communications and SD-WAN solutions while helping telco agents roll out productivity, backup, and security offerings. - read more
 
Article
June 14th, 2019 | Rich Freeman
Zane Conkle (pictured), CEO of VoIP vendor Cytracom, says MSPs must standardize their stack and get their messaging right if they want to make money in the voice market. - read more
 
News
May 8th, 2019 | Rich Freeman
Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window. - read more
 
Video
May 2nd, 2019 | ChannelPro
Coming to you live from the latest ChannelPro SMB Forum in Chicago, Rich and Erick share thoughts about VoIP vendor Cytracom's big bang launch of new software, hardware, and pricing, why creating book clubs for your employees is a good idea, and a sweet job opening who likes the idea of getting paid to spend two uninterrupted months in bed. - read more
 
News
April 30th, 2019 | Rich Freeman
Changes to the company’s offerings include its first mobile app, first browser-based desktop app, first SMS messaging tool, and first custom-designed desk phone, as well as all-new Office 365 integration, new pricing plans, and heavier volume discounts. - read more
 

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