Erick and Rich examine the new venture by the founders of RMM pioneer N-able, explain why you should ensure all of your employees understand all of your customer touch points, and discuss a guy who has your coronavirus record for longest time between haircuts beat by 80 years.

Gavin Garbutt (pictured left) and Derek Belair (pictured right) say Augmentt, their new company, is building a complete portfolio for profitably administering SaaS applications rather than the physical infrastructure that old school RMM tools support.

Resellers can now access exclusive offering to support end-users as they move to cloud-based contact center services

Check in on the news you need to know from Calyptix, EZ VPN, and Stratus Technologies in Joel Zaidspiner’s latest collection of candid vendor chats.

Turning a custom IoT solution into a repeatable one can be lucrative; think measure, monitor, monetize.

Global spending on artificial intelligence (AI) is forecast to double over the next four years, growing from $50.1 billion in 2020 to more than $110 billion in 2024.

The newest addition to the company’s expanding lineup of “click-to-run” cloud offerings aims to provide secure anytime, anywhere computing to remote employees likely to be splitting time between home and the office even after the coronavirus pandemic subsides.

Security news from ConnectWise, Acronis, and Trend Micro, among others, new Yoga devices from Lenovo, and a surprising (or perhaps not surprising) discovery up a young child’s nose are among the many stories we’re finally telling you about.

The company’s progressive dialer system for high-volume calling can now integrate campaigns with multiple CRM solutions. 1Stream updates include the ability to route support calls to specific technicians and easier click-to-dial functionality for Autotask users.

You think M&As were hard before? Try the new kind involving bears and elk. Matt, Rich, and guest host Bruce McCully, chief security officer of MSSP Galactic Advisors, discuss that topic and others this week with Linda Rose of M&A consultancy RoseBiz.