Results from our latest reader survey suggest that 2020, while hard, could have been far worse, and that 2021, while uncertain, looks way more promising.

This week, Erick and Rich ponder the strategic implications of ConnectWise buying Service Leadership, urge you to audit your service desk rather than guess how well it’s doing, and marvel at a COVID-friendly film festival with precisely one attendee.

Survey data from BitTitan reveals five key drivers for growing business in a changed IT landscape.

Charles Swihart, founder of Preactive IT Solutions and amateur crooner, developed a vertical specialty then drove growth by hitting all the right notes in additional service offerings and marketing campaigns.

The Cybersecurity Online Summit offered a full day of live sessions to help MSPs and IT solution providers tackle tough challenges to keep SMB customers safe while growing their business.

The changes include new sales incentives and VMware licensing options, a refreshed Online Solution Configurator and consolidated incentives center, and efforts aimed at promoting additional subscription-based selling.

Managed service providers are ideally suited to provide cybersecurity services to the SMB market and can build a trusted relationship by following five best practices.

MSPs are in a unique position to address the security gap in the SMB marketplace with a cost-effective solution that’s also a revenue-generating opportunity.

The revised program’s requirements and benefit structure are designed to help traditional resellers become recurring revenue service providers.

This educational eBook, the sequel to the popular “Why Hacker’s Hack” series, explores cybercriminal personas and who is most likely to fall prey to these scam artists.