Erick and Rich discuss the strategic importance of the latest firewall from Sophos, the strategic wisdom for channel pros of paying attention to customer experience, and the strategic genius of Natty Light’s new alcoholic popsicle.

According to managed services expert Paul Dippell, cold, hard data shows that top-performing providers have five key traits in common.

A new benefits structure is designed to establish parity between resellers of on-premises security products and the often younger, cloud-oriented partners Trend Micro needs to keep pace with accelerating adoption of cloud computing.

Power and cooling infrastructure for edge com-puting and data center sites have roughly 3 times more data points / notifications todaythan it did 10 years ago. This paper explains how seven trends are re-defining remote monitoring and field ser-vice dispatch service requirements and how this will lead to improvements in operations and maintenanceof IT installations.

Simply complete the form below to read the full white paper.

A fleet of single-phase UPSs distributed geographically across many edge sites presents unique challenges when it comes to monitoring and servicing. In this paper we present key considerations when deciding between managing the fleet of UPSs yourself vs. outsourcing that responsibility to a third-party vendor or partner.

Simply complete the form below to read the full white paper.

Taking time to recharge and adopting healthy habits not only increase well being, but can help busy channel pros to be more effective business leaders too.

Why a proper valuation is critically important when selling (or acquiring) your technology firm.

While there’s no one perfect recipe for protecting remote employees, channel pros have learned a lot in the last year about what works best.

The online ERP vendor and its partners continue to profit from a software and services opportunity that few VARs hungry for richer cloud margins are exploring, according to channel chief Craig West (pictured).

Proof of life! Matt’s back after a three-week absence, but Rich is apparently being held for ransom. That’s how it looks on video towards the end of the show, anyway. Before then, he, Matt, and guest host Amy Babinchak of Harbor Computer Services and Third Tier discuss Microsoft’s new channel chief, Datto’s new commerce solution, the challenges of virtual sales calls, and the future of healthcare IT.