Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.

The six-city, two-day conference series designed for managed service providers and integrators headed to the Mid-Atlantic region with a lineup of trending educational topics delivered by industry thought leaders.

The new offering is designed to help partners of the U.K.-based backup vendor, which is making inroads in the U.S. now as well, profit from burgeoning demand for cloud-based data protection services.

First previewed earlier this year and available now in the U.S. and Germany, the new platform aims to give everyone in Ingram’s ecosystem consolidated online access to everything they need to do business with the distributor itself and one another.

The first in a forthcoming wave of purchases, the rollup marks the official start of a process aimed at turning a one-time MSP co-op into an MSP itself with a national footprint and the scale to underprice smaller, locally-based competitors.

If you’ve heard it once, you’ve heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

With phishing for credentials on the rise, and the recently exposed attack on Microsoft Office, MSPs need an additional layer of protection to defend themselves, their employees, and their customers.

The deal marks ConnectWise’s first entry into the market for automated end user payment collection and reconciliation for MSPs.

Called Flex Policies, the new feature lets technicians apply policies to all existing and new Apple endpoints meeting pre-defined criteria without manual effort.