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May 31, 2023 |

May 2023 ChannelPro Digital Edition

In this issue: Next Wave in Backup and Storage | The Sustainability Opportunity | Co-Managed IT Game Plan | ChatGPT and Business Efficiency | Role of AI in Help Desk

Welcome to the May 2023 digital issue of ChannelPro Magazine.

In This Issue

How AI Is Reshaping the MSP Help Desk

April 6, 2023 |

AI-powered help desks reduce ticket resolution times and provide insights into customer behavior and preferences, enabling MSPs to drive efficiencies and win more business.

MSPS Can Use ChatGPT to Drive Business Efficiencies

May 5, 2023 |

Automating customer service inquiries, providing virtual tech support, and handling repetitive tasks are just some of the ways MSPs can utilize ChatGPT.

Vendor to Watch: Rewst

May 8, 2023 |

Rewst is a robotic process automation (RPA) platform for managed service providers.

Cybercriminals and Defenders Racing at Different Speeds

May 9, 2023 |

Recent cybersecurity research from Sophos finds that adversaries are speeding up and defenders are struggling to keep pace.

Smart Retail Tech Ups the CX Game

May 10, 2023 |

Smart in-store technologies are helping retailers improve customer experience with more efficient operations and personalized shopping.

A Sustainable Opportunity for MSPs

May 15, 2023 |

Managed service providers who aren’t yet helping SMB customers meet environmental, social, and governance (ESG) initiatives are missing an opportunity to grow business and help the planet.

Cashing In on the Next Wave In Backup and Storage

May 19, 2023 |

Here’s what experts consider table stakes for backup and storage today, and how MSPs can help customers make the right choices and increase recurring revenue at the same time.

How to Sell a Compliance Program

May 22, 2023 |

InTech Solutions offers cybersecurity compliance as a program, keeping clients aligned with an evolving world of regulations and growing its own recurring revenue.

Go Up Market and Raise Revenue with Co-Managed IT

May 26, 2023 |

A co-managed IT practice will be unique to an MSP’s skills and a client’s needs, but the overarching selling point is making internal IT’s life easier.

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