Topic: Software - Page 33

In the first of many integrations with widely used managed services tools coming soon, ID Agent’s dark web scanning service can now automatically create tickets in Autotask whenever it finds compromised user credentials.

Announced six months after the addition of an Office 365 backup solution based on Spanning technology to Kaseya’s RMM platform, the deal is the latest step in an ongoing effort to build a comprehensive suite of tools for MSPs.

Enhancements to the company’s RMM and BDR solutions set for release later this year will help MSPs administer Microsoft Azure environments and backup Azure data. Integration with IT Glue’s documentation solution arrives next month.

A down payment on the vendor’s commitment to refresh its PSA solution quarterly, the new release offers 10 additional time entry screen configuration options, a re-designed client homepage, and greater control over contract access rights.

Named Pulseway Scale, the system includes functionality intended to help teams of technicians collaboratively support larger organizations more easily.

The new functionality lets MSPs upload configuration data about cloud services, network devices, and on-premises software to IT Glue’s documentation solution automatically.

The new TeamViewer Tensor includes robust auditability, account management, and deployment functionality. Forthcoming AR and IoT features in TeamViewer’s legacy solution are designed to enhance remote collaboration and device monitoring.

Called Kaseya Compliance Manager, the new system is based heavily on RapidFire Tools’ Audit Guru product. RapidFire Tools will continue operating as an independent business unit, and continue selling, supporting, and enhancing all of the products it offers today.

InDoc, a new and free feature of the vendor’s Network Detective Reporter solution, offers smaller and less established MSPs a lightweight, entry-level alternative to more sophisticated documentation products from companies like IT Glue and Passportal.

CloudJumper and Continuum partner to combine software and services from Continuum with CloudJumper’s Workspace-as-a-Service solution.