Topic: Software - Page 33

Popular overseas and with large businesses, the Slovenian vendor’s flagship solution is now available in the U.S. and Canada at subscription-based rates designed to make it an affordable supplement to similar tools from RMM vendors.

The distributor’s new “Training-Development-as-a-Service” program allows vendors to deliver e-learning, e-training, and partner enablement resources to their channel partners more easily.

The IT management software vendor also integrated the recently introduced product, which automatically discovers and backs up documents and other files on workstations, with its cloud-based RMM solution and added support for larger files.

At its IT Nation conference today, CEO Arnie Bellini (pictured) showcased ConnectWise’s new Unite portal and forthcoming Developer Kit as key elements of a larger plan to provide one platform for managing every solution an MSP offers.

By the end of 2018, the company told conference-goers today, ConnectWise Automate will have an entirely Web-based interface. A new tool for supporting devices that conventional remote access solutions can’t connect with, meanwhile, will debut in Q2.

The network security vendor’s firewalls can now open, close, and reopen tickets in Autotask’s PSA solution automatically. The new Firebox devices, meanwhile, offer small and home office users significant security inspection performance improvements.

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

Provided at no cost, the new functionality enables MSPs to patch over 100 third-party applications widely used by SMBs centrally and automatically.

The former Autotask CEO sees upside in the blockbuster deal for the two companies involved and the MSPs they do business with, but wonders how long their commitment to openness and integration with third parties will last.

In meetings with ChannelPro at last week’s Empower MSP conference in Orlando, company executives including Dave Sobel (pictured) described plans to switch from device-centric to user-centric management, equip its RMM systems to make technicians more efficient, and roll out new security solutions.