Topic: Managed Services - Page 221
SonicWall Revises MSSP Partner Program
The new SecureFirst MSSP Program, which includes monthly pricing with payments in arrears plus direct access to level 3 support techs, is a key element of the vendor’s ongoing push into managed security.
BVoIP Enhances 1Stream’s Reporting and Search Functionality, Adds New Integrations
The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured).
Pulseway Adds Automated Workflows to RMM Tool
The new feature lets users define customized, multi-step procedures for responding to technical issues that launch automatically in response to alerts.
Kaseya Exec Sees Coronavirus Economy Producing Buyer’s Market for MSPs
According to Jim Lippie (pictured), the COVID-19 crisis has the private equity investors behind regional and national MSPs anticipating lower prices on smaller, financially distressed firms. The time for deciding what to do about that, he warns, is now.
Beyond Backup Solutions: Preparing for Natural Disasters with Business Continuity
MSPs should encourage their clients to invest in five basic mitigation essentials.
Six Months Later: Secrets of Choosing RMM Tools that Last
How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.
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The Right Fit: Winning Customers by Finding the Right Program Fit
No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.
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Giving Customers a Crash Course in Virtual Meetings
BeckTek is helping customers get set up with Microsoft Teams as well as using it internally to coordinate with remote staff and keep a check on morale during the COVID-19 crisis.
Tips for Choosing RMM Tools That Last
If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.
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10 Things to Look for in an RMM Solution
Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you.
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