Topic: Managed Services - Page 144

Announced on the same day as a resale agreement with threat detection and response vendor Perch Security, the new system is part of a larger, evolving push by ConnectWise into the massive and growing market for security solutions and services.

In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues.

The new functionality enables Liongard’s Roar documentation discovery platform to import client accounts, automatically detect associated web domains and TLS/SSL certificates, and generate tickets about misconfigurations and other issues.

MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well.

The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily.

Part of the vendor’s increasingly strategic device-as-a-service program, the new offering is part of a larger shift from transactional to contractual customer relationships highlighted today by CEO Dion Weisler (pictured) at HP’s Reinvent conference.

New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes.

The Splashtop solution is the first Android-based remote control solution for Zebra Technologies’ new remote control service.

The company has bolstered the capabilities of its flagship migration solution to meet a growing demand for tenant migrations.

The second annual gathering gives participants an opportunity to explore and discuss pressing issues and opportunities in the tech industry today, as well as formulate initiatives for the future.