Topic: Managed Services - Page 137

Code-named “Flash,” version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call.

Updates to the documentation system allow users to create tickets in ConnectWise Manage or remote into endpoints via ConnectWise Control without changing interfaces. Enhanced synchronization with Manage and ConnectWise Automate is now available too.

The enhancements to the vendor’s documentation solution arrived last week during ConnectWise IT Nation Connect event alongside automated password rotation functionality and updates to the vendor’s network documentation system.

Announced by CEO Jason Magee (pictured), the blockbuster deals add BDR, security, and documentation to a lineup that already included RMM, PSA, quoting, and remote control, positioning ConnectWise to offer one of the industry’s most complete portfolios for MSPs.

Named ConnectWise Engage and powered by technology from PRM vendor Webinfinity, the new system is the latest expression of ConnectWise’s ambition to offer single-pane-of-glass access to all of the tools and resources MSPs need to serve customers.

Announced alongside a new desktop application with significantly enhanced functionality, the company’s “business messaging” technology is designed to serve as an alternative to Slack and Microsoft Teams for organizations with less than 250 users.

In a series of new investments, the distributor is adding latest-generation products from Lexmark and other manufacturers to its catalog, hiring additional sales specialists to promote those systems, and introducing new financing options for purchasing them.

The cloud-based offerings feature private label and co-branded reseller models that according to Intermedia enable channel pros to collect at least five times more revenue than they can through traditional commission-based agent schemes.

Enhancements unveiled today include new managed detection and response capabilities, a solution MSPs can use to better protect their own assets, and new automation functionality for the vendor’s RMM solution.

The managed threat hunting, detection, and response service is designed to let users of the vendor’s Intercept X endpoint security solution combine that system’s behavior-based AI with expertise from skilled analysts to act on threats faster and more effectively.