Topic: Managed Services - Page 105

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

The first of this year’s four online summits brought together the best minds in the industry to guide MSPs on the opportunities and trends in a cloud-first era.

The multi-day sales and marketing conference held each quarter is designed to help MSPs grow their businesses.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

In a year likely to be marked by recession for most businesses, IT businesses should see growth instead.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.

A written process will fill your team’s bucket of knowledge like a waterfall.

Managing technicians requires a balancing act of recognition, reward, engagement, and flexibility—all while driving productivity to service customers.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.