Topic: Artificial Intelligence (AI) - Page 34

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Redstor’s 100% cloud-based, AI-equipped BDR platform is designed to make protecting on-premises and online data simpler.

Pia and Dark Cubed outline market expansion and product roadmaps for 2023.

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.

The PanaCast 20 is an impressive webcam, but you may need to ditch its AI features to achieve optimum results.

MSPs will need to address the endpoint and infrastructure holistically, leveraging new technology and modern practices.

Adding AI-powered tools to network monitoring and management pays dividends for growing service providers.