Whaleback Systems, a managed business services provider, is now offering the CrystalBlue Contact Center Solution for SMBs. The cloud-based product is designed for SMBs who want to manage and operate their own contact center to deliver customer service and leverage a virtual workforce with a managed and monitored service. †
Easily scalable with agent-by-agent expansion, agents need only a PC, phone, and internet connectivity to be set up. All calls are routed to the correct individual or department through automatic call distribution (ACD) groups.
The Crystal Blue Contact Center offers the following features:
- On-demand service with no hardware or software investment
- Scaling up or down according to business needs
- Virtual design for remote agent environments – agents can be anywhere as long as they have Internet and phone
- ACD and advanced rule definitions determine call destinations based on defined skill sets per agent, priorities, longest idle time, and queue thresholds
- Web-based interface for real time monitoring, reporting, and agent log-in
- 24/7 operations with call routing across multiple sites
