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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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May 17, 2010 |

PlumChoice Adds Downloadable App to Its SAFElink Line

The new product enables MSPs to extend a custom-branded diagnostic service to SMB clients.

PlumChoice Adds Downloadable App to Its SAFElink Line

The new product enables MSPs to extend a custom-branded diagnostic service to SMB clients.

Managed services solutions provider PlumChoice has expanded its SAFElink technology care platform. The company introduced SAFElink Discovery last week. It’s a downloadable application that quickly analyzes and reports on the health, performance, and security of a user’s computer. The new product enables MSPs to extend a custom-branded diagnostic service to SMB clients.
PlumChoice Adds Downloadable App to Its SAFElink Line

SAFElink Discovery reports key computer parameters, including:

  • Security—Checks for anti-virus and anti-spyware software, scans for active malware, and reports on presence and status of firewall, backup client and Windows Update software

  • Performance—Evaluates CPU usage, available free memory, primary disk free space and running processes
  • Health—Assesses critical issues and overall disk health
  • “Service Provider Directed”—Custom review using provider specific parameters or tools

In addition to recommending remediation actions where needed, SAFElink Discovery can be configured for MSPs to offer customized services that drive incremental revenue. For example, providers can market anti-virus, anti-spyware, or backup software directly through SAFElink Discovery (with fulfillment performed by PlumChoice).

SAFElink Discovery also provides access PlumChoice’s SAFElink platform, an integration point for technology services or products, including PlumChoice’s onsite or 24/7 remote technical support. Solutions can be offered with one-time, bundled, or subscription-based pricing.

“By offering to diagnose computer problems at no charge, this compelling tool is a point of entry to a whole range of customized technology services that can attract new customers, build long-term customer relationships, and generate incremental sources of revenue,” says PlumChoice CEO Ted Werth.

SAFElink Discovery can be used to perform remote system health checks on computers running Windows XP SP3, Vista, and Windows 7. Partners can distribute SAFElink Discovery to customers via email, direct mail, website links, or in connection with other retail in-store merchandising.

SAFElink Discovery is the latest addition to the proprietary and patented SAFElink service delivery platform that is redefining technology support for the connected world. †SAFElink Desktop, the family’s original remote service delivery application, provides 24/7/365 direct access to trusted, expert technology assistance via chat, email and service scheduling.


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