Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions.
Google’s enterprise push, Microsoft’s open ARM embrace, and a flying variation on the selfie stick sure to make you the object of everyone’s irritation are all among the stories we didn’t manage to cover this week.
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