IT and Business Insights for SMB Solution Providers

Best Practices

Article
December 6th, 2017 | Megan Santosus
Why managing client expectations is crucial to managed services success. - read more
 
Blog Entry
December 4th, 2017 | Ken Thoreson
A compensation plan that works - read more
 
Video
November 22nd, 2017 | Rich Freeman
Is paying bargain basement rates for your next technician really a bargain? Not necessarily, according to managed services expert and 60 Second Guru contributor Manuel Palachuk. - read more
 
Article
November 16th, 2017 | Gil Cargill
A training program that doesn't emphasize skills and process as well as product won't be effective. - read more
 
Blog Entry
November 16th, 2017 | Ken Thoreson
Published by McGraw Hill, this is must read for any salesperson, sales leader, president, or manager. Author Tim Hurson does a masterful job in leading the reader through the entire mental process of learning to think better. The sub-title uses the word “Guide” and indeed it is. I folded over 23 pages and underlined many passages while I read this book. It is that engaging. - read more
 
Article
November 1st, 2017 | Lisa Shorr
A leader's actions—good and bad—impact the energy of an entire business. - read more
 
Blog Entry
October 16th, 2017 | Ken Thoreson
Ok, let me confess right off. Brain waves is not my word. Search on it and you will find many references to technical concepts that I have read about for the past 15 years. Recently, I happened to hear a sports talk radio host discuss brain waves in terms of what winning football players must exhibit. - read more
 
Blog Entry
September 19th, 2017 | Ken Thoreson
During the past 12+ days we explored parts of the Western U.S. and drove nearly 1,800 miles. We saw marvelous topography from the Grand Tetons, Yellowstone National Park, several cities in Montana and Wyoming plus we visited Mount Rushmore and the Badlands in South Dakota—it was a great trip. That much time also gave me time to reflect, observe, and think about our world of sales leadership. - read more
 
Video
August 29th, 2017 | Rich Freeman
Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions. - read more
 
Video
August 16th, 2017 | Rich Freeman
Do you know who your top 20 clients are by hours consumed, and how they’re performing financially? Give managed services guru Manuel Palachuk one minute of your time, and he’ll explain how to do it and why you should. - read more
 

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