IT and Business Insights for SMB Solution Providers

Best Practices

Video
July 13th, 2018 | ChannelPro
Just—and we mean JUST—back from the airport, Erick has tips on dressing your office to impress (your clients, that is) not to mention thoughts on Rich’s story about Lenovo’s newly commenced “channel transformation.” Then both of your hosts share their lack of enthusiasm for the prospect of being interviewed for a job by Siri someday. - read more
 
Video
July 9th, 2018 | ChannelPro
Safely out of the summer heat in their respective home offices, Rich and Erick discuss the new Unitrends partner program, a simple formula you can use to calculate when it’s time to hire another service desk technician, and a story from China offering incontrovertible proof that promising your customers all-you-can-eat anything is all too likely to put you out of business. - read more
 
News
July 6th, 2018 | ChannelPro
Called MSP Institute and composed of webinars, videos, and podcasts, the new educational resource provides advice and training on a variety of business, sales, marketing, and technical topics. - read more
 
Video
July 2nd, 2018 | ChannelPro
Rich is…where exactly? Looks like a hotel conference room maybe. Anyway, he and his supposedly vacationing co-host Erick have plenty on their mind about SonicWall’s move upmarket into the mid-tier enterprise, getting your sales team working in harmony, and the horrors of beer rationing in Europe. - read more
 
Video
June 11th, 2018 | ChannelPro
Back from vacation, Rich is tanned, rested, and ready to talk with Erick about the forthcoming SolarWinds IPO, why MSPs should do internal quarterly business reviews, and why everyone who loves coffee will soon be lathering up with a new soap made from the stuff. - read more
 
Video
June 4th, 2018 | ChannelPro
Rich is on vacation yet still somehow on this week’s show discussing what’s ahead for GDPR, why MSPs should establish symbiotic business relationships with local vendors, and good news for the sleep deprived in his latest 5(ish) minute chat with Erick. - read more
 
Download
May 26th, 2018 | ChannelPro Weekly
Matt and Rich are joined this week by special guest and managed services consultant extraordinaire Manuel Palachuk to explore “agile service delivery” and its benefits for MSPs. That’s followed by discussions of today’s complex, sometimes confusing security product landscape, the possibility that GDPR might not be as big a problem for U.S.-based channel pros as we thought, and Lenovo’s new leadership team and future direction. - read more
 
Video
May 25th, 2018 | ChannelPro
Erick and Rich have Tech Data’s new Cisco ordering tool, the power of end-user satisfaction surveys, and the zombie apocalypse that struck Florida last week on their minds in their latest video gabfest. - read more
 
Video
May 21st, 2018 | Rich Freeman
Grab a seat as Rich and Erick dish on Lenovo's new leadership team, the reasons channel pros like you should make time for attending conferences, and the declining number of babies named Alexa. - read more
 
Video
May 15th, 2018 | Rich Freeman
Is your company a startup or an experienced market leader? What about your customers? The bigger the gap between you and your clients when it comes to maturity, the harder you’ll find it to grow. Find out why in this one-minute business tip from managed services guru Manuel Palachuk. - read more
 

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