Reinvent Telecom, a provider of private-label cloud-based Unified Communications, Collaboration and Contact Center solutions, announced its partnership with Edgewater Networks to enable its private-label resellers to manage customer networks from edge to core.
Reinvent is now an Edgewater Networks’ Cloud2Edge Complete Universal Partner. Cloud2Edge Complete is an innovative way to use all the capabilities and benefits of Network Edge Orchestration to deliver a high-quality, secure experience to hosted telephony, unified communications, or IP trunking customers as an on-demand service.
Edgewater’s Network Edge Orchestration uses EdgeMarc Intelligent Edges to monitor networks in real-time, forwarding relevant information to the centralized EdgeView Service Control Center in the cloud. Reinvent Telecom will provide its reseller partners with hosted EdgeView services leveraging the newly introduced EdgeMarc 2900 series of Intelligent Edge devices to offer unprecedented security, visibility, and control to their small and medium business customers.
“We are excited to welcome Reinvent Telecom as a Cloud2Edge Complete Universal Partner,” said Crystal Ferreira, senior director of channel development and sales operations for Edgewater Networks. “The partnership will enable Reinvent Telecom to offer the power of Network Edge Orchestration to customers as a cloud-based solution. Small business and enterprise customers will be able to rapidly scale deployments and use real-time service quality management to drive maximum network performance.”
EdgeView enables Reinvent’s reseller partners to manage service quality from the network core to IP endpoints, collect service quality data for reporting and analytics, and troubleshoot and remediate service quality issues.
“With EdgeView, we’re empowering our reseller partners to better support their customers with unprecedented network visibility and quality control,” said Ray Napoletano, vice president of sales for Reinvent Telecom. “Not only does this allow them to ensure service delivery, it offers them the ability to upsell cutomers by bundling managed network services with their hosted VoIP and UCaas services.”
“Edgewater Networks’ Network Edge Orchestration platform supports Reinvent’s mission to deliver reliable, high-quality VoIP and SIP trunking services,” said Mike Edl, vice president of customer service and operations at Reinvent Telecom.