Matt’s from Chicago. Guest host Mike Bloomfield, of MSP Tekie Geek, is from New York. They have firm opinions about hot dogs.

This Expert Guide walks IT solution providers through the latest threat vectors facing SMB customers, the complexity of cloud security, and concerns around 5G. It also includes a look at NIST guidelines for the Internet of Things.

With Amiel Harper and Delia Gutierrez McLaughlin

This Expert Guide covers how to get your business ready for Cloud 2.0, the ins and outs of custom cloud application development, and the benefits of building custom cloud solutions, plus it takes a look at a hybrid future.

Courtesy of Datto, here’s a handy infographic, suitable for sharing with clients, that lists some essential techniques for staying safe online while staying safe at home.

As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational eBook, explore the minds of hackers and open the window into their world. Learn why it’s important to debunk the common stereotypes, get informed on their methods and motives, and find out who they target the most.

Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. Despite the increase in adoption rates for these technologies, more than half of IT decision makers admitted they do not fully understand the benefits of these tools. Check out this report to learn more about the confusion surrounding these technologies in business security, and why you should become more knowledgeable about AI and machine learning as an IT decision maker.

In today’s cyber-climate, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken—no matter how good your products or services are. Whether you’re a business or an MSP, you can use these simple tips and guidelines to implement cybersecurity strategies that will effectively protect your business, and also ensure your customers stay secure.

Taking a break from coronavirus news, if not coronavirus confinement, Erick and Rich discuss the new Secure Cloud bundle from Zix, why now is the time to ask your vendors about special finance programs, and how a 93-year-old woman sheltering in place in Pittsburgh scored 10 free cases of Coors Light.

E-cycling. Coaching. If you’re doing them the way Matt, Rich, and guest host Scott Beck, of Canadian MSP BeckTek, recommend there should be no sweating involved and no one in a track suit barking at you. Tune in to this week’s episode to get the lowdown not just on e-cycling used hardware and Tech Data’s free professional coaching program, but the latest financing offers from D&H and a new cloud/security suite from Zix and AppRiver.†

In this issue: Cloud Security Complexity; Cloud Solutions Success Recipe; The PE Effect; Review: Jabra Panacast; IoT in Houses of Worship

Live from the blur in which we all live these days, Erick and Rich discuss the prospect of private equity firms buying up distressed MSPs, investing the down time you may have these days in optimizing your tools, and a helpful TV news segment for those of us no longer sure what day it is.

You’re teaching your clients to use Teams and Zoom, but are you using them correctly yourself? Watch image management expert Lisa Shorr guide hapless ChannelPro editor Rich Freeman through some tips for projecting professionalism and confidence to your clients online.

It’s a whole new world, folks, and it just might be a great one too if you’re willing to rethink everything.

Ah, pie. Could there be a better treat in stressful times? We won’t claim it’s a substitute, but this week’s episode featuring guest host and MSP Ed Correia of Sagacent Technologies is a close-ish second. Grab a seat and listen in as Ed talks with Matt and Rich about what his company is doing to support customers during the coronavirus pandemic and prepare for tough economic times.

Erick and Rich discuss the partner relief measures that Lenovo and other vendors are rolling out, how to invest time freed up by the slow economy in your company’s future, and the sad state of affairs that has turned a truck fire involving a load of toilet paper into national news.

How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.

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No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.

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If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.

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Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you.

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Stuck at home like everyone else, Erick and Rich explore Ingram Micro’s new cash-preserving credit programs, the importance (now more than ever) of using your PSA tool’s dispatch portal, and proof that supply chain issues are affecting everyone these days, including Mexican drug cartels.

Managed services guru Erick Simpson talks with ChannelPro’s Mark Smith about strategies MSPs can apply today to get themselves and their customers through COVID-19 chaos.

Stuck at home these days? Matt, Rich, and guest host Dave Sobel, a former MSP and vendor exec who is now host of the Business of Tech podcast, have some stimulating infotainment for you about Ingram Micro’s new coronavirus-inspired finance programs, D&H’s behind-the-scenes efforts to help channel pros triage urgent client needs, and some interesting new security software and printers from HP.

In this video interview from our sister publication IoT Playbook, a solution provider and MSP in northern California discusses the measures he’s taking to support customers.

In a slight departure from their usual format, Erick and Rich offer up half a dozen good, practical tips for getting yourself and your clients through the COVID-19 pandemic, then sort through the contents of a Los Angeles restaurant’s “emergency taco kit.”