News & Articles - Page 162

Connecting its documentation solution more closely with more products, especially from parent company Kaseya, and arming the system to act on the information it collects automatically are among the vendor’s highest long-term priorities.

The capital infusion, which Acronis will use to add staff, build data centers, and fund acquisitions, is the latest sign of accelerating interest in the exploding managed services market on Wall Street.

Version 2.0 of TeamViewer Pilot, the company’s augmented reality system for field technicians, can project arrows, text, and other instructions directly in a user’s field of view via headsets from Epson, RealWear, and Vuzix.

In keynotes by general manager Nadir Merchant (pictured) and others, the managed services documentation vendor showcased recent and forthcoming updates aimed at helping MSPs streamline operational processes.

The new release includes patch management functionality and integrated monitoring of the vendor’s Intronis Backup solution, both of which support a larger effort aimed at making Managed Workplace the industry’s most security-centric RMM platform.

The new offering, which is the first of its kind from the business availability vendor, will employ customer-trained marketing campaigns to locate end user sales prospects and then route those leads to partners.

The conference and expo brings together 3,200-plus channel pros to network and discuss topics such as 5G, business strategy, careers, innovative technology, marketing, security, and Wi-Fi 6.

Located in Vancouver and Toronto, the new facilities allow partners to serve Canadian customers in industries legally required to keep data inside the country while enabling all Canadian end users to enjoy better quality of service.

The third of four ChannelPro SMB Forum events this year featured presentations from industry experts and some of the top SMB resellers and managed service providers in the country.

The new leadership group includes chief operating officer John Post, chief product officer Chad Bacher, and chief technology officer Hal Lonas (pictured), all of whom came to Carbonite after its $618.5 million acquisition of Webroot earlier this year.