Topic: Software - Page 42

ConnectWise partners now have access to real-time analytics that provide critical intelligence about data recovery timelines and business downtime costs.

But NOT a merger with SolarWinds MSP, according to Michael George (pictured), who in an interview with ChannelPro this morning addressed the questions Continuum’s partners most want answered.

The deal transfers ownership of the managed services software maker from private equity firm Summit Partners to the same investment firm that owns SolarWinds, and with it Continuum competitor SolarWinds MSP.

Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.

Initially tailored to the needs of managed services cooperative The 20, which plans to become a Kaseya user, the new functionality lets multi-MSP organizations work collaboratively across federated yet fully distinct deployments.

The second of four “Fast Lane to Success Tour” live events convened a full house of channel resellers, integrators, consultants, and MSPs in the Chicago area to deliver business growth strategies in key segments.

Called ConnectWise Control Free, the new system lets one technician conduct one end user session via up to 3 access agents and can be upgraded to a paid version of the solution as an MSP’s needs grow more sophisticated.

The new tool enhances marketing connectivity between ConnectWise, Constant Contact, and MailChimp.

The limited touch customer onboarding solution aims to improve efficiency and enhance profitability for partners.

The latest updates to the SolarWinds Orion platform offer complete cloud and deep on-premises visibility in a unified interface to better understand systems and improve their performance.