Topic: Managed Services - Page 177

Autotask Workplace Server modernizes remote access capabilities to enhance security and increase productivity.

Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.

Initially tailored to the needs of managed services cooperative The 20, which plans to become a Kaseya user, the new functionality lets multi-MSP organizations work collaboratively across federated yet fully distinct deployments.

The move arms Kaseya partners to administer public cloud environments in addition to on-premises resources.

The cloud-based system interfaces with 8 PSA and ticketing platforms now and will soon come with integrated vulnerability scanning functionality as well.

The second of four “Fast Lane to Success Tour” live events convened a full house of channel resellers, integrators, consultants, and MSPs in the Chicago area to deliver business growth strategies in key segments.

The new services provide architecture design best practices, migration management, and cloud automation support throughout customers’ AWS cloud journey.

Called ConnectWise Control Free, the new system lets one technician conduct one end user session via up to 3 access agents and can be upgraded to a paid version of the solution as an MSP’s needs grow more sophisticated.

Originally developed for use with Intercept X, the security vendor’s next-generation end point protection solution, CryptoGuard identifies ransomware attacks in real time, shuts them down, and automatically rolls impacted files back to their pre-encrypted state.

The dual moves give resellers access to Symantec’s Integrated Cyber Defense solution portfolio and resources they can use to design cloud solutions and managed services for clients in specific industries.