Topic: Managed Services - Page 114

Cheerios or starvation? If you’re a breakfast cereal fan, that may not be an easy question. Don’t think it through, though, until you’ve joined Matt, Rich, and returning guest host Antwine Jackson, of Enitech Solutions, as they discuss Kaseya’s new auto-renewal policy, N-able’s new cloud management system, Huntress’s new managed EDR service, and Ingram Micro’s new membership program for ambitious cloud partners, not to mention how, when, and why to fire clients.

Erick and Rich chew over N-able’s jump into cloud management, why having good data in tightly integrated business apps is the only way to make confident decisions about your company, and a wedding-saving emergency intervention by a Boston cop.

MSPbots offers data-driven process automation and business intelligence for MSPs.

Called Process Insights, the service delivers real-time, round-the-clock application telemetry to the vendor’s SOC, where analysts search for suspicious activity, filter out false positives, and issue automated recovery “playbooks” for legitimate threats.

We need a broader, more proactive defense against unknown threats that allows only the known good.

Based on technology the company acquired last month, N-able Cloud User Hub provides multi-tenant tools for administering and securing Microsoft 365 accounts, users, and licenses.

The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount.

The new pricing feature lets users refresh open quotes with their distributor’s latest rates automatically every 24 hours. The order form feature lets MSPs create reusable templates for orders involving similar products.

When a clear successor doesn’t exist, look for the buyer type that best suits your goals and expectations.

Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.