IT service management software developer SysAid Technologies has launched the latest iteration of its mobile-enabled IT help desk platform, SysAid IT.
According to the company, SysAid IT 8.5 features enhancements in four key experience categories: mobility, functionality, end-user experience, and user interface. The latest version, states the company in a press release submitted to Channel Pro-SMB, is built with “a focus on improving the IT experience for both IT admins and end users.”
“We designed this release to meet the comprehensive requirements of today’s IT admins and end users, as well as with the goal of providing them with the ultimate IT experience tailored to today’s mobile world,” explains SysAid Technologies CEO Israel Lifshitz. “We are very happy to introduce 8.5 and look forward to continuing to provide our customers with the industry’s most advanced solutions.”
My Desktop, SysAid’s latest addition to the end-user portal, provides SMBs and channel pros with the ability to securely access their desktop from any HTML5-supported device. Moreover, My Desktop enables IT administrators to maintain greater control by providing the means to fully manage permissions with complete audit capabilities. My Desktop is fully integrated into the help desk platform and does not require additional installation.
Another improve comes in the form of a newly redesigned mobile interface within the End-User Portal. SysAid IT 8.5’s mobile interface enables users to submit IT requests from their mobile devices.
Additional interface and functionality upgrades have been presented in SysAid’s iPhone, Android, BlackBerry, and Windows Phone 7 mobile apps.
The release’s upgraded Password Services module now includes interactive logon architecture, enabling users to directly access the Password Services wizard from their Windows logon screen without IT department involvement.
Another new feature of SysAid IT 8.5 is an Asset Management Dashboard that provides IT administrators with the ability to track all servers, software, and asset functions with a complete 360-degree, birds-eye view. Additionally, 8.5 introduced the Incident Management Priority Matrix, which is based on the impact and urgency of IT service requests. The Priority Matrix is fully compatible with ITIL best practices, allowing IT admins to improve workflow priorities.
