Zeacom’s Communications Center contact software is now available for Microsoft Lync, the software telephony platform. The announcement of the integration follows a beta program that saw Zeacom Communications Center (ZCC) deployed at Lync sites in Northern Europe and Asia Pacific.
Zeacom is a popular choice for Microsoft Managed ISVs for Lync, offering resources to help SMBs build out their helpdesk, call center, or multimedia contact center to the Lync platform. Zeacom has over 4,000 customer sites worldwide and has been delivering contact center functionality on three prevalent telephony platforms for 17 years.
With the release of ZCC for Lync, SMBs gain another option for moving existing contact center solution from one voice platform to another. Targeting up to 400 seats on Lync, ZCC enables contact centers to control the delivery of every contact, from voice calls and email to SMS and social media alerts.
“When it comes to contact centers, it’s not what you do but how you do it that matters” says Zeacom vice president of marketing Sam Williams. “Zeacom’s use of Microsoft’s native UCMA architecture and trusted conferencing platform enables us to offer a more expansive functionality.”
Since its inception, Zeacom has maintained a channel-only sales model and has a team of subject matter experts to support its partners worldwide. “We are committed to enabling our partners and systems integrators to derive profits from the delivery process automation and professional services,” Williams adds. “Putting this together, with our architectural advantages and the range of choice clients have for telephony, we see tremendous growth opportunity with this release.”
