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February 21st, 2016 | Karl Palachuk
Walter recently posted a bad experience on Facebook regarding a contract employee at British Airways. This customer "service" rep uttered one of the worst phrases you can ever speak in a customer-facing position: "It's not my job." There are a thousand other things you can say in these situations, including: - read more
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July 15th, 2015 | Eric Ligman
Here we are, the third day to Worldwide Partner Conference 2015 Day 2 here in Orlando, FL! - read more
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