IT and Business Insights for SMB Solution Providers

Autotask Designs New User Interface for the Way Customers Work

Company introduces revised interface at Autotask Community Live event in Miami. By ChannelPro

Autotask Corporation showed a preview of its completely reimagined user interface to an audience of technology companies at its annual Autotask Community Live event in Miami. The user interface boasts a human-centered design for faster access to everything technology service providers need to get their job done. Highlights of the new interface include a configurable, role-based dashboard environment that allows users to drill-down to details in real-time and a new navigation bar that short cuts access to information.

Autotask customers were the main driving force behind the concept, design, and execution of the user interface. Through research and usability studies, Autotask determined that designing the interface to be configurable by role and providing analytics that were not only accessible, but also actionable, was paramount to helping customers be strategic, competitive, and able to drive outcomes in their organizations. 

Autotask’s new user interface includes:

  • New visual design across the produce
  • Fully configurable, drag-and-drop, drill-down dashboards put facts at the fingertips of the CEO, service manager, engineer, or any role in the organization
  • A streamlined navigation that reduces clicks and gives quicker access to frequently used items such as tickets, tasks, and calendar
  • A sortable Work List viewable from anywhere in Autotask (and dockable to your browser) that lets users focus on critical items

“As a company committed to Smart IT, Autotask believes in innovation that improves users’ experience and drives positive business outcomes,” says Patrick Burns, vice president of product management, Autotask. “Autotask’s new user interface includes dramatic improvements to increase usability to really maximize the value and align it with the way our customers work. The way it presents information in an easy, intuitive fashion allows users to be more proactive and strategic to get to that all important fact-based decision making that is going to set them apart in the marketplace.” 

The release of the new interface is scheduled to be available for all English-speaking countries in the fourth quarter of this year at no additional cost to all Autotask customers.

ChannelPro SMB Magazine

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.