IT and Business Insights for SMB Solution Providers

News
November 17th, 2017 | Rich Freeman
The new offering is the first to combine Microsoft’s productivity and collaboration suite with SkyKick’s data migration and backup products in a single, subscription-priced SKU. - read more
 
Article
November 17th, 2017 | James E. Gaskin
Relax and pull up a headline while you wait for your turkey. We’ve got all the news that may have slipped your attention—and certainly slipped ours—right here. - read more
 
Article
November 17th, 2017 | Mark Cox, ChannelBuzz.ca
Trustwave is aggressively trying to build out partner skillsets as it moves to more of an MSSP model, and try to build up its percentage of channel sales. A new online training system and partner portal are two tools in this effort. - read more
 
Download
November 17th, 2017 | Webroot
Not only do your clients expect a certain level of quality in the services they receive; they also place a great deal of importance on the individual working relationship. MSPs need to carefully balance quality, ease of use, and pricing when selecting cybersecurity solutions to resell.  After all, today’s businesses are already aware that they need cybersecurity to protect their business and customers. - read more
 
Article
November 17th, 2017 | Rich Freeman
Founded by MSPs for MSPs, the still-young VoIP provider has made partnership and flexibility its watchwords. - read more
 
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November 17th, 2017 | ChannelPro
It’s all about the numbers for IT solution providers. Are your managed services priced to make a profit? Are you finding and taking advantage of financing options that will help you grow your business? Do you need to rethink concepts like buying used gear and providing break-fix options for some clients? - read more
 
Article
November 17th, 2017 | Mark Cox, ChannelBuzz.ca
The BlackBerry channel back in its mobile device heyday was mainly telcos. Now, as they move broadly into security software they are expanding their channel, but also trying to focus it squarely on BlackBerry’s vision of the future. - read more
 
Article
November 17th, 2017 | John Verbrugge
MSP turns downward spiral into a crucial lesson in business. Is wearing too many hats impeding your success? - read more
 
Article
November 16th, 2017 | Gil Cargill
A training program that doesn't emphasize skills and process as well as product won't be effective. - read more
 
Download
November 16th, 2017 | ChannelPro
Discover the qualities that winning MSPs have in common, according to leading vendors interviewed by ChannelPro’s Joel Zaidspiner. - read more
 
News
November 16th, 2017 | ChannelPro
The distributor's new "Training-Development-as-a-Service" program allows vendors to deliver e-learning, e-training, and partner enablement resources to their channel partners more easily. - read more
 
Article
November 16th, 2017 | Rich Freeman
Laser printers may get all the glory, but inkjet products are where the growth is, according to Epson America’s Scott Marsic (pictured). - read more
 
Slide Gallery
November 16th, 2017 | Rich Freeman
At the vendor’s European partner summit this week, executives discussed solutions they hope to introduce someday but can’t yet commit to in areas ranging from email encryption and DRaaS to autonomous, artificially intelligent endpoint management. - read more
 
News
November 16th, 2017 | Rich Freeman
In recent months, the IT management software vendor has rolled out “net promoter score” surveys and monthly executive reviews aimed at easing customer recruiting costs by boosting customer retention rates. - read more
 
News
November 16th, 2017 | Rich Freeman
The new edition includes tools for defining and marketing service plans, as well as direct integration with ConnectWise and Autotask PSA software and a new Linux-based virtual appliance deployment option that dramatically lowers acquisition costs. - read more
 
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