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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Autotask
News
January 15th, 2019 | Rich Freeman
A new program called Goal Assist provides sales team training services, supplies expert speakers for demand generation events, offers direct help at sales meetings with potential clients, and more
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News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall.
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Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures
5-Week class starts January 8th
- Five Tuesdays -January 8 - February 5 , 2019 - Register Now
- All classes start a 9:00 AM Pacific
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Resource
December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals.
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Resource
November 14th, 2018 | ChannelPro Weekly
Don’t try and fool us. We know you haven’t attained donut-level status in the ChannelPro Weekly partner program yet. We’ll let you listen in anyway, though, as Matt, Rich, and guest host Karl Palachuk discuss Continuum’s analysis of the managed services market, Microsoft’s new VDI solution, StorageCraft’s new partner program, CloudJumper’s single-server WaaS solution, USB extenders old and new, and more.
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Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - www.youtube.com/smallbizthoughts - Stefan asked about putting time entries into tickets.
In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket?
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News
October 24th, 2018 | Rich Freeman
In a conversation with ChannelPro today, Datto’s vice president of business development said that the culture McChord created and the innovation he fostered will live on despite the change of leadership atop the company.
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News
October 23rd, 2018 | Rich Freeman
McChord, who founded the BDR and managed services powerhouse 11 years ago as an undergraduate, will be succeeded by president and COO Tim Weller during the search for a successor. He will retain a seat on Datto’s board.
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News
October 16th, 2018 | Rich Freeman
In the first of many integrations with widely used managed services tools coming soon, ID Agent’s dark web scanning service can now automatically create tickets in Autotask whenever it finds compromised user credentials.
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News
September 26th, 2018 | Rich Freeman
A down payment on the vendor’s commitment to refresh its PSA solution quarterly, the new release offers 10 additional time entry screen configuration options, a re-designed client homepage, and greater control over contract access rights.
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