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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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Autotask
News
November 2nd, 2017 | Rich Freeman
The former Autotask CEO sees upside in the blockbuster deal for the two companies involved and the MSPs they do business with, but wonders how long their commitment to openness and integration with third parties will last.
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Slide Gallery
October 26th, 2017 | Rich Freeman with Colleen Frye
Top executives at Kaseya, Continuum, SolarWinds MSP, and eFolder chime in on a story that has upended the competitive landscape for RMM, PSA, and business continuity solutions.
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News
October 26th, 2017 | Rich Freeman with Joel Zaidspiner
According to Datto executive Rob Rae (pictured) in an exclusive interview, the newly combined company will offer everything from RMM and PSA software to solutions for BDR, file sync and share, networking, power management, and beyond.
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News
October 25th, 2017 | Rich Freeman
MSPs who use itopia’s Google-based platform to host Windows workspaces can now import client and user data from ConnectWise Manage and export ticket and billing information back in return.
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Slide Gallery
October 5th, 2017 | Rich Freeman
The managed services software maker has acquisitions on its mind, a cloud management solution on its roadmap, and a special place in its heart for ambitious, go-getting MSPs.
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Article
October 5th, 2017 | Ian van Reenen
As competition among MSPs increases and technology grows more complex, artificial intellience can be a key to future success.
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News
October 4th, 2017 | Rich Freeman
Introduced at the managed services software maker’s European user conference, an updated edition of Unigma now feeds billing data directly to leading PSA systems and provides single sign-on access via Kaseya’s AuthAnvil system.
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News
September 19th, 2017 | Rich Freeman with Michael Siggins
In a keynote at this year’s Community Live partner event, CEO Mark Cattini (pictured) argued that the productivity Autotask’s integrated software suite makes possible frees up time MSPs can use to re-invent themselves as digital technology strategists.
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News
August 16th, 2017 | Rich Freeman
Built around a completely new three-panel design, the revamped GUI seeks to boost technician productivity by providing more customization options and allowing MSPs to align their ticketing process more closely with service level agreement commitments.
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News
August 8th, 2017 | Rich Freeman
Due to reach market this quarter, the new release will integrate with Kaseya’s RMM solution to let IT infrastructure managers address technical issues and perform maintenance tasks through a single interface.
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