IT and Business Insights for SMB Solution Providers

Autotask

News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall. - read more
 
Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 8th - Five Tuesdays -January 8 - February 5 , 2019 - Register Now - All classes start a 9:00 AM Pacific - read more
 
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December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals. - read more
 
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November 14th, 2018 | ChannelPro Weekly
Don’t try and fool us. We know you haven’t attained donut-level status in the ChannelPro Weekly partner program yet. We’ll let you listen in anyway, though, as Matt, Rich, and guest host Karl Palachuk discuss Continuum’s analysis of the managed services market, Microsoft’s new VDI solution, StorageCraft’s new partner program, CloudJumper’s single-server WaaS solution, USB extenders old and new, and more. - read more
 
Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - www.youtube.com/smallbizthoughts - Stefan asked about putting time entries into tickets. In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket? - read more
 
News
October 24th, 2018 | Rich Freeman
In a conversation with ChannelPro today, Datto’s vice president of business development said that the culture McChord created and the innovation he fostered will live on despite the change of leadership atop the company. - read more
 
News
October 23rd, 2018 | Rich Freeman
McChord, who founded the BDR and managed services powerhouse 11 years ago as an undergraduate, will be succeeded by president and COO Tim Weller during the search for a successor. He will retain a seat on Datto’s board. - read more
 
News
October 16th, 2018 | Rich Freeman
In the first of many integrations with widely used managed services tools coming soon, ID Agent’s dark web scanning service can now automatically create tickets in Autotask whenever it finds compromised user credentials. - read more
 
News
September 26th, 2018 | Rich Freeman
A down payment on the vendor’s commitment to refresh its PSA solution quarterly, the new release offers 10 additional time entry screen configuration options, a re-designed client homepage, and greater control over contract access rights. - read more
 
News
September 24th, 2018 | Rich Freeman
The move will have zero impact on the company’s partners, according to John Pagliuca (pictured), general manager of SolarWinds business unit SolarWinds MSP. - read more
 

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