Channel pros should expect nurturing, long-term, and highly productive business relationships with their vendors that benefit everyone involved.

Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. You’ll hear all about it on this week’s show, too, along with what she, Matt, and Rich have to say about Ingram Micro’s cloud revenue management tool, Pulseway’s automated self-serve client portal, best practices for social media marketing, and building profitable cloud service bundles.

Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.

First shipped overseas earlier this year, the stripped-down PSA solution focuses on a cloud service provider’s most important and time-consuming tasks: quoting, provisioning, billing, and reconciling as-a-service income against expenses.

The new tool draws on a workflow automation engine to help end users resolve support issues without assistance from a technician, saving them time while raising an MSP’s productivity.

Prioritize backups, invest in proven security technology, and take inventory of partners and channels to decrease the likelihood of a breach or minimize damage.

Best practices for building high-margin cloud bundles that provide value for customers.

With a proper plan in place, the benefits of a successful M&A can far outweigh the pitfalls.

Fast Computers leveraged partnerships and referrals to gain access to larger companies and build on a fast-growing co-managed IT line of business.

Key indicators like automation and streamlined service processes, supported by a platform designed for growth, position you to take advantage of market opportunities.