Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice.

Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Join two IT industry sales and business experts as they discuss the importance of having a diverse sales team, and how to reduce some of the barriers underrepresented candidates face.

This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets.

If you like extended detection and response (XDR) solutions, you’ll probably like extra extra extended detection and response solutions even more. You’ll also probably enjoy hearing Matt, Rich, and guest host Bruce McCully, of Galactic Advisors, discuss the new XDR technologies from Sophos, the new file sync and share software from Acronis, and the new reporting and billing reconciliation software from ConnectWise.†

Want to name some chickens? Here’s your chance, along with an equally enticing opportunity to hear what Matt, Rich, and guest host Eric Long, of TeraCloud, have to say about the new National Society of IT Service Providers and its mission to shape forthcoming MSP regulations, N-able going solo and public, and metrics that matter for IT business owners.

Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.

Boom Collaboration, Loop Communications, SecurityStudio, Train Our Troops, Vijilan, and Wildix sit down with Joel Zaidspiner in sunny Miami to share their latest news and notes.

Two by two, folks, two by two. It’s the best way to survive both a world-destroying flood and an RMM outage, for reasons that will become clear as Matt, Rich, and guest host Antwine Jackson, of Enitech Solutions, discuss Microsoft’s new Windows 365 product, the latest developments from NinjaRMM, and (especially) the Kaseya VSA breach.

Erick and Rich discuss why Microsoft’s new Windows 365 may be a game changer, why the time has come to start attending live events again, and why leaving your house vulnerable to break-ins can occasionally have fortunate consequences.

In this issue: Know Your Numbers | Major League Hardware Draft | Zero-Trust Security | Cloud-Based Contact Centers | Bitcoin for B2B | Post-COVID IoT Solutions

Grab a seat and listen in on Joel Zaidspiner’s conversations from the latest ASCII Group event with ConnectMeVoice, Encore Strategic Consulting, and Zyxel.

Watch managed services consultant Manuel Palachuk’s presentation from ChannelPro’s July 8th SMB Forum event about defining the current state of your organization’s structure, strategy, and business identity.

This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.

An MSP’s Guide to Managed Microsoft Security |

Use this worksheet to draft a detailed plan for bringing your business goals to life.

Use this worksheet to define the foundational elements that will guide you on your strategic roadmap to success.

This worksheet will help you articulate the organizational, personal, psychological, and other values that define your business.

See how a fictional company completed Manuel Palachuk’s business strategy kick-start worksheet.

SIPPIO offers the only Azure-native, ready-for-consumption, globally available cloud solution that enables calling capabilities in Microsoft Teams. Delivered ‘as-a-service’ for customers through channel partners, integrators and managed service providers, SIPPIO’s per user, per month pricing model provides flexibility to scale with a choice of inclusive or consumption-based subscriptions.

Solving the password problem impacts security, productivity, and even employee satisfaction in the workplace. The organizations that can rapidly and effectively address that challenge are well-positioned to keep their business safe while building aninnovative workforce. Learn more from these eight truths about the threats and opportunities of employee passwords.

Simply complete the form below to download the full white paper.

Aliens, we hope, come in peace. Cyberinsurance providers? Harder to say, but Matt, Rich, and returning guest host Luis Alvarez, of Alvarez Technology Group, do get plenty of insightful answers to other questions this week from interview guest and cyberinsurance expert Joseph Brunsman, of Brunsman Advisory Group.

This week, Erick and Rich explore the significance of Barracuda buying SKOUT, the opportunity to re-tune your service lineup for the post-COVID era, and the dubious wisdom of using a device that prevents your mouth from opening to lose weight.

This week, Erick and Rich have the strategic importance of managed security, the strategic value of well-run quarterly business reviews, and the undeniable disappointment of hitting a home run through your own windshield on their minds.

Have you thought deeply—and we mean deeply—about what was in the last box lunch you ate? You will after listening to this week’s show, in which Matt, Rich, and their returning guest host—MSP and certified ethical hacker Michael Cocanower, of itSynergy—discuss that important topic along with the latest cybersecurity news from ConnectWise and opportunities to take your Azure skills from the 101 to 201 level.