Press Releases - Page 178
Tech Data to Deliver the AWS Partner Transformation Program to IT Providers in the U.S. Public Sector
Netscout Identifies I.T. Challenges Faced in Keeping Remote-work Employees Connected During Pandemic
Cybersecurity, privacy concerns, response time and network visibility cited as leading UC&C issues among 73% of those surveyed
Introducing Salesforce Hyperforce
Salesforce, [NYSE: CRM], the global leader in CRM, today announced Read More
Introducing Salesforce Einstein Automate: Streamline Tasks and Automate Time-Consuming, Manual Processes to Increase the Speed of Work
New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components
New MuleSoft Composer for Salesforce gives everyone in an organization the ability to integrate data from multiple systems to Salesforce without writing any code
Pre-built resources from AppExchange and OmniStudio help teams implement automation quickly
Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Adapt to an All-Digital, Work from Anywhere World
Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time — all on the world’s #1 CRM
NetFortris Strengthens Commitment to Sales Partners with Additions to Channel Leadership Team
Award-Winning Managed Service Provider Adds Leaders in Channel Management, Channel Marketing and Strategic Partnerships
TBI Adds IT Service Provider Imagit to Portfolio
The partnership brings IT Professional Services to TBI’s partner community.
TBI Expands Fiber Offerings by Adding Everstream to Provider Portfolio
The partnership brings IT Professional Services to TBI’s partner community.
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology
Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time
Amazon Connect Customer Profiles gives agents a unified profile of each customer they can use to provide more personalized service
Real-Time Contact Lens for Amazon Connect offers a new capability for contact center managers to impact customer interactions during a call
Amazon Connect Tasks automates, tracks, and manages tasks for contact center agents, improving agent productivity by up to 30%
Amazon Connect Voice ID delivers real-time caller authentication using machine learning-powered voice analysis
Best Western, John Hancock, and Fujitsu are among customers using the new Amazon Connect capabilities
Rubrik Introduces Innovations on AWS Fueled By Market Demand
Rubrik, the Cloud Data Management Company, announced today that it will be showcasing new integrations on Amazon Web Services (AWS) during AWS re:Invent 2020. These enhancements are included in the forthcoming Rubrik Andes 5.3 release, announced earlier this month, and build off its rich cloud portfolio to address the most pressing challenges enterprises face as they accelerate cloud adoption.