Topic: Software - Page 21

From chatbots to robotic process automation assistants, these tools spell business-boosting opportunity for SMBs and the channel pros who serve them.

Matt, Rich, and guest host Peter Melby, of MSP Greystone Technology, may not be ghosts but they have cooked up a great show for you this week.

Erick and Rich mull the meaning of Kaseya’s new Unified RMM framework, encourage channel pros to rethink their marketing plans, and explain why dried yellow mealworms could be your secret to weight loss success.

Erick and Rich greet the new year with a look at SolarWinds MSP’s new name, the new business plan you should be drafting right now, and the amusing fallout from a little too much holiday drinking for a reveler in the U.K.

Sharing we like. Oversharing, not so much. And sometimes the kindest thing you can do for others is close up that kimono of yours. Or so say Matt, Rich, and their guest host, cloud consultant and entrepreneur Jamison West. They also have some things to say about SolarWinds MSP’s soon-to-be new name and the security landscape in 2021, not to mention cloud management, a topic they discuss with RMM pioneer and now cloud identity management CEO Peter Sandiford, of Zerotek.

Erick and Rich examine the evolution of Sophos Cloud Optix into a hybrid security/management tool, the importance of using all your PSA system’s integration capabilities, and proof that artificial intelligence still can’t match the human kind sometimes.

Erick and Rich examine the new venture by the founders of RMM pioneer N-able, explain why you should ensure all of your employees understand all of your customer touch points, and discuss a guy who has your coronavirus record for longest time between haircuts beat by 80 years.

You think M&As were hard before? Try the new kind involving bears and elk. Matt, Rich, and guest host Bruce McCully, chief security officer of MSSP Galactic Advisors, discuss that topic and others this week with Linda Rose of M&A consultancy RoseBiz.

Back on the job after a vacation break, Erick and Rich discuss NinjaRMM’s new data protection solution, why growing channel pros need to ensure longtime employees know they’re still valued, and a youngster who recently found a missing LEGO piece two years after losing it someplace only a toddler would put it.

Bleach! It keeps both your socks and your SOCs clean, if Matt and Rich are to be believed. And that’s just one of the hot topics they discuss this week with guest host and channel pro Michael Cocanower, of itSynergy. There’s also SonicWall’s latest security research, Bitdefender’s new managed detection and response service, Tech Data’s new Americas president, and Windows 10’s fifth birthday.†