Topic: Managed Services - Page 227
Unitrends Ships Automated Backup Error Monitoring and Remediation Tool
Called Helix, the new add-on for the vendor’s BDR solution draws on artificial intelligence to identify and address the sources of backup failures without human intervention.
StorageCraft Launches OneXafe Solo BDR Appliance for the “S” in SMB
The compact device is designed to be a simple, flexible, and affordable disaster recovery platform for businesses at the smaller end of the SMB spectrum.
Sales at Scale
Use metrics to target your customers and hone in on core services to ensure your sales process matches your company’s abilities as well as its ambitions.
SonicWall Revises MSSP Partner Program
The new SecureFirst MSSP Program, which includes monthly pricing with payments in arrears plus direct access to level 3 support techs, is a key element of the vendor’s ongoing push into managed security.
BVoIP Enhances 1Stream’s Reporting and Search Functionality, Adds New Integrations
The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured).
Pulseway Adds Automated Workflows to RMM Tool
The new feature lets users define customized, multi-step procedures for responding to technical issues that launch automatically in response to alerts.
Kaseya Exec Sees Coronavirus Economy Producing Buyer’s Market for MSPs
According to Jim Lippie (pictured), the COVID-19 crisis has the private equity investors behind regional and national MSPs anticipating lower prices on smaller, financially distressed firms. The time for deciding what to do about that, he warns, is now.
Beyond Backup Solutions: Preparing for Natural Disasters with Business Continuity
MSPs should encourage their clients to invest in five basic mitigation essentials.
Six Months Later: Secrets of Choosing RMM Tools that Last
How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.
Simply complete the form below to read the full white paper.
The Right Fit: Winning Customers by Finding the Right Program Fit
No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.
Simply complete the form below to read the full white paper.