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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Autotask
News
April 26th, 2018 | Rich Freeman
Available now in the U.S. and Canada, the MP60 is a Wi-Fi-enabled power strip with six independently operated outlets that technicians can reboot remotely, increasing an MSP’s profitability by reducing the number of truck rolls they must perform.
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Resource
April 3rd, 2018 | Autotask
Decision Tree Labs conducted the Metrics That Matter survey in July 2017 on behalf of Autotask Corporation. More than 1,030 ITSPs from around the world responded.
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News
March 27th, 2018 | Rich Freeman
First announced last month, the new QuoteWerks Web lets users access data previously available only in the product’s desktop edition through their web browser as well.
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News
March 20th, 2018 | Rich Freeman
Kaseya’s RMM and PSA products now exchange data automatically with IT Glue’s documentation solution as a result of the deal, which also makes Kaseya the first vendor authorized to resell IT Glue solutions.
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News
March 6th, 2018 | Rich Freeman
The new edition of Autotask Endpoint Management includes enhanced reporting, patch management, anti-virus management, and ticketing functionality. The referral program offers partners a $1,000 bounty for pointing Datto to peers who go on to make a purchase.
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News
March 6th, 2018 | Rich Freeman
Powered by technology from Unitrends, the new product complements the managed services software vendor’s previously introduced direct-to-cloud backup offering and fills a gap in its increasingly comprehensive product set.
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News
February 23rd, 2018 | Rich Freeman
Called the Integrated Voice Intelligence Engine, or Ivie, the new offering automatically sends alerts and initiates continuity plans during service outages, and will soon help MSPs identify and diagnose call quality issues as well.
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News
February 9th, 2018 | Rich Freeman with Joel Zaidspiner
CEO John Lewe (pictured) also tells ChannelPro that he’s accepted an invitation from ConnectWise to attend this year’s IT Nation event and has no plans to participate in the vendor consolidation wave currently sweeping the industry.
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Resource
February 5th, 2018 | ChannelPro Weekly
ChannelPro Weekly is back for season two, and it’s bigger and better than ever! No, really, take it from Matt and Rich. They’ll tell you so themselves. Then they’ll chew over IBM’s big push into the SMB space, a new IoT management solution from TeamViewer, and ConnectWise’s acquisition earlier this month of HTG Peer Groups.
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Article
February 2nd, 2018 | James E. Gaskin
A sack full of major acquisitions, lots of news (mostly good, but a little bad) from Zoho, and Alexa’s outspoken opinion about Super Bowl LII are among the stories we probably should have told you about earlier in the week.
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