Topic: Software - Page 37

Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.

Initially tailored to the needs of managed services cooperative The 20, which plans to become a Kaseya user, the new functionality lets multi-MSP organizations work collaboratively across federated yet fully distinct deployments.

The second of four “Fast Lane to Success Tour” live events convened a full house of channel resellers, integrators, consultants, and MSPs in the Chicago area to deliver business growth strategies in key segments.

Called ConnectWise Control Free, the new system lets one technician conduct one end user session via up to 3 access agents and can be upgraded to a paid version of the solution as an MSP’s needs grow more sophisticated.

The new tool enhances marketing connectivity between ConnectWise, Constant Contact, and MailChimp.

The limited touch customer onboarding solution aims to improve efficiency and enhance profitability for partners.

The latest updates to the SolarWinds Orion platform offer complete cloud and deep on-premises visibility in a unified interface to better understand systems and improve their performance.

A new strategic partnership lets Kaseya partners manage end point security through the same interface they use to perform other aspects of end point administration.

Atera’s new technology improvements are designed to strengthen MSPs’ businesses through automation, enabling them to provide a better experience for their customers.

The latest edition of ConnectWise Sell offers electronic ordering capabilities, new BI functionality, an updated interface, and the ability to import quotes created by Tech Data reps directly into the system.