Topic: Software - Page 31

The latest edition of the company’s remote monitoring and management solution also includes “closed-loop” alerting functionality and the ability to add custom branding elements to customer-facing web support portals.

Called Kaseya One, the new system is designed to boost MSP productivity by providing centralized access to information from the software maker’s RMM, PSA, and other solutions as well as systems from third-party alliance partners.

The network monitoring functionality is provided by directly embedded elements of the company’s Traverse solution. The documentation capabilities come via tightly-integrated software from IT Glue.

The blockbuster deal positions the combined vendors to deliver the same kind of comprehensive MSP solution portfolio arch rival Datto has been offering since late last year.

Available in the second half of the year and based on technology from Spanning Cloud Apps, the new system will enable MSPs to protect Office 365 mailboxes, contacts, and calendars, as well as data in SharePoint Online and OneDrive for Business.

First announced last month, the new QuoteWerks Web lets users access data previously available only in the product’s desktop edition through their web browser as well.

Kaseya’s RMM and PSA products now exchange data automatically with IT Glue’s documentation solution as a result of the deal, which also makes Kaseya the first vendor authorized to resell IT Glue solutions.

The new edition of Autotask Endpoint Management includes enhanced reporting, patch management, anti-virus management, and ticketing functionality. The referral program offers partners a $1,000 bounty for pointing Datto to peers who go on to make a purchase.

Powered by technology from Unitrends, the new product complements the managed services software vendor’s previously introduced direct-to-cloud backup offering and fills a gap in its increasingly comprehensive product set.

The new offering includes the vendor’s first deal registration system, its first dedicated partner portal, and access a management system named ITbrain offering anti-malware, asset management, monitoring, and storage backup functionality.