Topic: Software - Page 25

Described by Chief Product Officer Craig Fulton (pictured) during the managed services vendor’s IT Nation Connect conference in Orlando last week, the new features are designed to help MSPs improve brand recognition and technician productivity.

The new program bundles security, backup, and eLearning products into standard Office 365 plans at no extra cost.

The new functionality lets technicians track health, performance, and utilization information about switches, printers, routers, and firewalls through the same consolidated control panel they use to support servers and workstations.

McChord, who founded the BDR and managed services powerhouse 11 years ago as an undergraduate, will be succeeded by president and COO Tim Weller during the search for a successor. He will retain a seat on Datto’s board.

The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured).

In the first of many integrations with widely used managed services tools coming soon, ID Agent’s dark web scanning service can now automatically create tickets in Autotask whenever it finds compromised user credentials.

Announced six months after the addition of an Office 365 backup solution based on Spanning technology to Kaseya’s RMM platform, the deal is the latest step in an ongoing effort to build a comprehensive suite of tools for MSPs.

Enhancements to the company’s RMM and BDR solutions set for release later this year will help MSPs administer Microsoft Azure environments and backup Azure data. Integration with IT Glue’s documentation solution arrives next month.

A down payment on the vendor’s commitment to refresh its PSA solution quarterly, the new release offers 10 additional time entry screen configuration options, a re-designed client homepage, and greater control over contract access rights.

Named Pulseway Scale, the system includes functionality intended to help teams of technicians collaboratively support larger organizations more easily.