Topic: Managed Services - Page 144

A service portfolio manager works with delivery, sales, and marketing to inform your services strategy and plan investments to meet market needs.

They will be the latest manifestations of an ambitious campaign led by Michelle Ragusa-McBain (pictured) designed to drive deeper engagement with managed service providers by simplifying procurement, training, and other critical processes.

Disaster recovery plans are widely accepted as a way to ensure all critical data, IT systems and networks can be recovered in any event classed as an emergency. These plans also ensure that corporate business objectives can be achieved during the disruption. In short, it is a plan that keeps a business operational.

Choice CyberSecurity and Kaseya are among several vendors looking to help channel pros with limited expertise turn compliance services into a recurring revenue stream.

Though the startup maker of managed services software expects most users to rely chiefly on its own RMM, PSA, and other products, it’s about to start linking its software to external vendors as well.

Artificial intelligence, the next frontier of automation, will be a business imperative for channel pros who want to become more agile, innovative, and competitive.

Five exhibitors at ChannelPro’s first conference of the year—Axcient, Dark Cubed, Gradient MSP, Kaseya, and Quickpass—all have cross-product or cross-vendor data sharing on their near-term product roadmaps.

Erick and Rich dive into the upbeat numbers in this year’s ChannelPro State of the Channel report, explain why ticket escalation rate is a KPI, and ponder why anyone would think sneaking reptiles across the border in your pockets is a good plan.

The six-city, two-day conference series opened in Newark, N.J., and featured a line-up of educational sessions that addressed the top issues managed service providers and integrators care about.

A major new upgrade named Compliance Manager GRC aims to turn an auditing and validation tool for a defined set of regulatory mandates into a more complete and flexible governance, risk, and compliance platform.