Topic: Hardware - Page 10

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

In a year likely to be marked by recession for most businesses, IT businesses should see growth instead.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

Back in action for 2023, Erick and Rich discuss what hardware trends from CES mean for the SMB channel, the importance of diversifying your lead generation activities, and a coder who turned to Office Space for criminal inspiration instead of laughs.

The communications and support vendor’s partner program aims to turn mere resellers into true-blue, full-blown partners.

Ensure business resilience by adding competencies that address customer pain points and advance digital transformation goals.

Unlike competing single-vendor services, the Canadian master MSP’s recently introduced offering merges outsourced monitoring and management with best-of-breed products from enterprise-oriented vendors like Elastic, Qualys, and SentinelOne.

The latest major release of the quoting and procurement application for MSPs supports MFA via popular authenticator apps and the ability to share bundles and configurations across multiple installations, among other new features.

ChannelPro’s 2023 lineup features expanded regional in-person events and online summits, and a first-ever national cybersecurity two-day, in-person conference.

How managed service providers can navigate challenging conditions by leveraging vendor partner and channel ecosystems.