IT and Business Insights for SMB Solution Providers


CompTIA's blog helps you develop a growing portfolio of resources in the areas of IT education, IT certification, IT advocacy and IT philanthropy to help you and your peers become more successful.

CompTIA Blog
June 9th, 2023 | CompTIA | CompTIA Blog
In August of 2021, Matthew Penner joined a Microsoft Teams call with two IT managers and the IT director at First West Credit Union in Langely, British Columbia. He was interviewing for an entry-level help desk position. He was only 21 years old and had no professional tech experience. In fact, - Read More
June 8th, 2023 | CompTIA | CompTIA Blog
CompTIA members work with us—and each other—to build the resources and tools that demonstrate how innovative technologies help businesses be more efficient, productive, and profitable. Why do they do it? We’re going to let them explain.In this video, Hannah O’Donnell, vice president of sales at - Read More
June 7th, 2023 | CompTIA | CompTIA Blog
As the regular use of technology grows significantly across the globe, so does the demand for skilled information technology (IT) professionals. The ever-changing demand of the industry emphasizes the need for academic organizations to rely on the expertise of educational technology partners who - Read More
June 6th, 2023 | CompTIA | CompTIA Blog
What is “the new normal” when it comes to post-pandemic work locations in the corporate world?During the course of the pandemic, many employers utilized hybrid or full work-from-home environments. Post pandemic, some companies have leveraged low occupancy levels and benefited from savings of a - Read More
June 5th, 2023 | CompTIA | CompTIA Blog
Most organizations invest heavily in securing their systems against external cyberattacks but often overlook the dangers within their own walls. Insider threats are one of the most significant cybersecurity risks facing organizations today, with a recent survey finding that 60% of businesses - Read More
June 2nd, 2023 | CompTIA | CompTIA Blog
The CompTIA DataSys+ certification validates that those managing databases can properly collect, store, organize, protect and maintain data throughout its lifecycle to ensure its availability, accuracy, consistency and security. CompTIA DataSys+ is designed for those with 2-3 years of hands-on - Read More
June 2nd, 2023 | CompTIA | CompTIA Blog
If you had to predict where the majority of the country’s tech jobs were located, where would be your best guess? Would it be California? Or, maybe New York? If one of those states was your guess, you wouldn’t be wrong. But, would you be surprised to learn that Florida, Virginia and Massachusetts - Read More
June 1st, 2023 | CompTIA | CompTIA Blog
For years companies have been touting they have artificial intelligence (AI) or machine learning (ML) in their cybersecurity solutions. But all the hype over the last year has been about how AI is either the magic bullet or the next apocalypse. AI platforms like OpenAI’s ChatGPT4 and Google’s Bard - Read More
May 31st, 2023 | CompTIA | CompTIA Blog
Ticketing systems have become an integral tool for most large companies. Rather than staff a call center full of help desk resources or rely on emails to help resolve issues, most organizations implement a ticketing system to keep IT in the know and on the job. But, like email, ticketing systems - Read More
May 30th, 2023 | CompTIA | CompTIA Blog
The technology buyer’s journey can be a complex, confusing concept to grasp, but it can also mean the difference between keeping a customer happy and losing one to a competitor.A solution provider’s ability to understand that journey—and provide value at each step along the way—is critical to - Read More