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Eaton’s Strategic Moves Boost Channel Partners’ Competitive Advantage

February 19, 2022 | Eaton and ChannelPro

In this sponsored Partner Program Profile, find out how Eaton’s acquisition of Tripp Lite adds a fast-growing line of products to partners’ portfolios, while the full integration with ConnectWise Manage expands remote monitoring capabilities and reduces downtime risk.

Security, Sales, and Marketing, Top Agenda at ASCII MSP Success Summit

February 18, 2022 | Jeff O'Heir

The nine-city MSP Success Summit kicked off in Houston, with a 2022 agenda designed to improve MSPs’ security posture, as well as their general sales and marketing strategies.

Customer Experience (CX) Is Now the Fastest Growing MSP Software Category

February 18, 2022 | Invarosoft and ChannelPro

Invarosoft is a leading vendor in the CX software category, enabling MSPs to improve customer experience, communication, security, account management, and productivity with over 14 tools in one platform.

Emerging Conference Room Technology Trends

February 11, 2022 | Mike Bloomfield

The conference room of the future is a physical and virtual space that allows for collaboration and creativity, with no limits on time or location.

Smart MSPs Prioritize Relevant Results Over Features

February 4, 2022 | Robert Cooper

In a crowded market, only differentiated value tied to business outcome will make an offer outstanding.

Business Continuity with a Hybrid Workforce

February 3, 2022 | Pedro Pereira

Hybrid workforces with distributed employees have a wider range of locations to keep backed up and continuously operational.

Secure DaaS Solutions Help Remote Contact Center Agents

February 3, 2022 | Michelle Senecal de Fonseca and Scott Porter

Designed for any device, over any network, new desktop-as-a-service solutions are sustainable and scalable for the needs of remote contact center workers.

How to offer After-Hours Support | Chasing clients for unpaid bills | Updating service desk manual | and more

January 27, 2022 | ChannelPro

Hot topics trending on the members-only ASCII Group Forum. Come join the conversation…

Investing in People

January 20, 2022 | Erica Martinez-Rose

Tech Rage IT’s focus on employee engagement and success delivers a great customer experience, which drives growth.

3 Cybersecurity Predictions for SMBs

January 7, 2022 | Scott Devens

As the pandemic lingers and a hybrid workforce takes hold, channel pros and their SMB customers face ongoing security challenges.

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